This Returns and Reward Points Policy (“Policy”) applies to all purchases made on shoproar.in (“Website”) operated by ROAR (“ROAR”, “we”, “us”). By placing an order on the Website, you acknowledge that you have read, understood and agreed to this Policy.

General Policy

ROAR does not offer cash refunds, bank refunds, payment gateway refunds, or direct product exchanges for successfully delivered orders, except as specifically provided under this Policy or required by applicable law.

All sales are deemed final once the order has been delivered to the customer’s shipping address, subject to the limited satisfaction-based return option described below.

Satisfaction-Based Product Return for ROAR Reward Points

While monetary refunds and direct exchanges are not provided as a general rule, ROAR offers a goodwill resolution in the form of ROAR Reward Points if you are not satisfied with your purchase.

If you do not like the product you received, you may request to return the product within the time window below. If approved, ROAR Reward Points — equivalent to the eligible product value (subject to the conditions below) — will be credited to your registered ROAR account on roar.in. These Reward Points function as store credit and may be used toward future purchases on the Website in accordance with their terms and validity.

Conditions for Returning a Product for ROAR Reward Points

To be eligible to return a product for ROAR Reward Points:

• You must raise a request within 7 (seven) days from the date of delivery, providing your order number and a reason for the return.

• The product must be unused, unwashed, unaltered, free from stains or damage, and in its original packaging with all original tags, labels and accessories intact.

• Products marked Final Sale, Clearance, Discounted, Innerwear, or otherwise specifically tagged as non-returnable are not eligible for return against Reward Points, except where required by law for defective or damaged products.

Once the returned product is received at ROAR’s facility it will undergo a quality check:

• If the product passes quality check, ROAR Reward Points equal to the eligible product value (excluding shipping, COD fees, or other non-refundable charges) will be credited to your registered ROAR account.

• If the product fails quality check, ROAR may return the product to you and no Reward Points will be issued.

Logistics & Pickup

• Subject to serviceability, ROAR may arrange a reverse pickup for eligible returns at the address used for original delivery.

• In some locations or circumstances, you may be required to self-ship the product to the address provided by ROAR Customer Support.

• Shipping and handling for return logistics may be borne by ROAR or the customer, as communicated when the request is initiated. This may vary by region, courier availability, and order value.

No Cash or Bank Refunds

• ROAR does not provide cash refunds, bank refunds, payment gateway refunds or monetary refunds for returned products.

• All approved satisfaction-based returns shall be compensated only through ROAR Reward Points credited to your ROAR account and not to the original method of payment.

Defective, Damaged or Incorrect Products

• Nothing in this Policy limits your statutory rights under applicable consumer protection laws.

• If you receive a defective, damaged, or incorrect product you must notify ROAR within 48 hours of delivery and provide unboxing images/videos and clear evidence of the issue.

• ROAR reserves the right to inspect and verify such claims. If approved, ROAR may, at its discretion and subject to applicable law, provide one or more of the following remedies:

  • Replacement of the product; or

  • ROAR Reward Points; or

  • Any other remedy mandated by applicable law.

How to Raise a Request

To initiate a request under this Policy:

1. Contact ROAR Customer Support at support@roar.in or via the Support/Help section on the Website.

2. Provide your order ID, registered email/phone number, product details and a brief description of the issue.

3. Follow the instructions provided by the support team regarding reverse pickup or self-shipping and the required documentation.

Policy Changes

ROAR reserves the right to amend, modify or update this Policy at any time without prior notice. The latest version will be available on roar.in and your continued use of the Website after changes constitutes acceptance of the updated Policy.